The Payroll Operations Analyst is a key member of the Global Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global service level goals.

  In This Role, Your Responsibilities Will Be: Serve as liaison between Payroll Operations, HRIS Operations and the Business Unit Customers by interacting with HR, Employees, other departments, and external vendors to understand their requirements and needs. Track resolution of issues and risks critical to production and processes to achieve customer service goals Create adjustments needed to correcting balances, hours, earning, etc., all types of balance adjustments Provide primary support to users and resolve questions in all areas of HCM specifically Payroll and employee self-service   Provide support for employee transfers across Emerson businesses Identify and report unknown/unresolved errors that impact productivity and/or the employee experience Perform regression testing for recurring patches/updates to the Payroll system functionality based on assigned test scripts Ensure accurate and timely payroll payments to employees on the Costa Rica payrolls. Complete basic payroll functions including balance adjustments, mass salary updates, emergency payments, and periodic processing as required Attend periodic training to maintain levels of proficiency Maintain good knowledge in the software tools that are used to manage and maintain accurate data processing Support benefits function as it relates to employee contributions for healthcare, pension information, etc. Provide timely documentation and responses to questions that arrive through the department mailbox, e- mail, and phone requests Research and investigate laws and regulation as needed Following up with customers and team members on requests timely and accurately Other duties as assigned by management Voluntary and non-voluntary terminations calculations
Who You Are: You build the customer relationships. You solicit both input and discussion. You make new connections and build relationships in other areas and teams.   For This Role, You Will Need: Bachelors Degree in a Human Resources, Payroll, Business, Accountant or related field, or equivalent experience. 3–5 years of related work experience, preferably in a multi-division, multi-state environment.  Must be able to use Microsoft Excel and Microsoft Word Ability to work in a team environment with minimum supervision Excellent communication skills, both verbal and written with multi-disciplines from the clerical level to senior management Ability to understand tax laws and setup to ensure proper taxation on paychecks Ability to show promptness and urgency in recognizing priority of tasks Ability and willingness to accept change Ability to function effectively in a rapid-paced environment Must be able to think logically and creatively to resolve problems and prevent them from reoccurring Must be detail-oriented and conscious of data confidentiality requirements Ability to understand processes without every detail needing to be defined Must be able to multi-task
 Preferred Qualifications That Set You Apart: Experience with Oracle applications would be preferred. Advanced knowledge of MS Excel formulas and analytics
Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. 

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.