Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

About Us
We are a dynamic, globally distributed team of approximately 30 professionals, with colleagues based in London, Manila, Cardiff, and across the United States. Our international presence enables us to operate on a 24/7 model, ensuring that our clients always receive prompt, high-quality service—whenever they need it.

Our Commitment

We prioritize client satisfaction, maintaining seamless collaboration across time zones to deliver consistent, reliable support. Our diverse team brings a range of expertise and perspectives, allowing us to adapt quickly and provide innovative solutions.


What we expect of you, day to day.

Daily execution of payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.Manage the correct allocation of incoming liquidity within agreed times scalesInvestigate and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)Import Bank partner statements, investigating and resolving any breaks.Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues as quickly as possible and minimize service/client impactDevelop an in-depth understanding of the payment’s platform and our global network of Payment PartnersActively seek to improve processes, workflows and toolingSupport the identification, management and resolution of service affecting incidentsManage your time effectively to ensure all critical tasks are completed and deadlines achievedCollaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner

This is a hybrid position. Expectations of days in the office will be confirmed by your Hiring Manager.

Qualifications

What we’re after…

Essential

Minimum of 2 years’ Payments or Back Office experienceKnowledge of domestic and international payment guidelines, scheme rules and regulatory frameworkUnderstanding of reconciliation processes and statement reportingWorking knowledge of AML procedures

Desirable 

Able to communicate and present information effectively to colleagues and managementFocused on sharing, participating, and contributing to the whole teams’ effortsProficient knowledge of Word, Excel, PowerPoint and Visio desired

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.