Payments Specialist II Location : Location US-IA-Iowa City Status Non-Exempt Type Full-Time City Iowa City State IA Hours Per Week 40 Benefits Package Yes - Full Time Package Location : Address 2 500 South Clinton Street Overview

Small enough to care. Big enough to deliver.

 

This position is an intermediate-level Deposit Operations Payment Specialist II role focused on a variety of Payment support functions utilizing a full understanding of various Deposit Operations Payment’s roles. Foundational expertise is in overall ACH, Cards, EIM, Mobile, and Wire functions, as well as more advanced level operational training and support.

Responsibilities Assures compliance with all Bank policies and procedures as well as applicable state and federal banking regulations while performing all job responsibilities.Remains current with NACHA Operating Guidelines.Follows Reg E and Mastercard guidelines when processing debit cardholder disputes to ensure required timeframes are met.In conjunction with the Payment Managing Officer, ensures that sufficient ACH, Card and Wire originator training and communication occurs annually, as directed. Identifies opportunities for process improvements to enhance efficiency, effectiveness, and reduce errors.Provides support and assistance to staff, customers, and other financial institutions for all payment-related functions in a timely manner for requests that come from OnBase, KACE, phone, email, and mail.Assists in staff development, evaluation, and implementation of procedures to enhance operations and productivity.Responsible for preparing documentation and creating reports for audits, examinations, and other purposes as necessary, under the direction of the Payments Managing Officer.Works on special projects as assigned to ensure that work is executed and delivered within required timeframes.Assists with other departmental duties, including providing back-up for other roles.Performs review of the following daily as assigned:Monitors ACH returns activity and follows up accordingly on complex ACH transactions in accordance with NACHA standards for RDFI and ODFI ACH transactions.Reviews ACH monitoring reports from the Federal Reserve.Sends letters of indemnity, acting and reporting as necessary.Projects-System report and associated clean-up.Account reconciliations.Processes incoming and outgoing Wire Transfers, including both domestic and international.Ensures all wires have been reviewed by Verafin before releasing.Processes Foreign Items, including check conversions.Ensures prompt and timely resolution of Non-Post Items.Reviews and processes Holds placed on accounts.Input pays or return decisions on Non-Sufficient Fund items and completes the processing of the Non-Sufficient Fund items.Reviews and processes Stop Payment items.Reviews and processes all Federal Reserve Adjustments.Processes chargebacks and returns.Processes outgoing ACH returns, including Positive Pay and Reclamations.Monitors the Federal Reserve’s Availability of Funds and Collection of Check (“Reg CC”) compliance items and prepares its monthly report.Processes One-Time ACH requests.Processes, orders, and maintains records of ATM/Debit card applications.Processes, orders, and maintains records of reissued ATM/Debit cards.Reviews Falcon alerts and administers the Falcon Fraud Detection Program at the bank.Balances the Bank’s ATMs:Balances the General Ledger account for ATM and cardholder activity daily.Reviews cardholder exception reports daily.Provides leadership and training:Acts as the go-to escalation point for more complex customer resolution and acknowledges inquiries in an appropriate manner – ensuring response time is within one business day from the date of initial request.Mentors and trains new and current team members on payment processing procedures and best practices.Monitors the Payments group's ticketing software and phone queue to ensure critical items are addressed within required timeframes.Assists in developing and updating training materials and documentation.Leads the creation and oversight of procedures, workflow, and mini-LEAN events to ensure streamlined operations within the department.Provides updates and visions for enhancements within the department.Performs other duties as assigned, including overdraft monitoring and other debit card-related functions. Qualifications Post high school education preferred or equivalent combination of education and related work experience.In addition to education, one or more accreditations are required (e.g. AAP, APRP, NCP, FPP) 5+ years of experience in one or more Deposit Operations Payments support roles or an equivalent combination of education, training, and experience.  Banking or financial experience is required. The Perks! Competitive base compensation with additional performance-based incentives (incentives vary depending on role)Career development and continuous learning opportunitiesPaid Time Off, Paid Holidays, Parental/Grandparent Leave, and more100% vested 401(k) Retirement Plan with 6% company matchMedical, Dental, and Vision insuranceFlex spending plan & Health savings accounts with employer contributionStudent Loan Debt Reduction ProgramEmployer provided group life insurance with option to purchase additional life insurance for you and your family membersEmployer provided long term and short term disability insuranceAdditional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital IndemnityWellness ProgramFree banking services and other financial services discountsTake Your Dog to Work Day in JuneEmployee Rally Day- a day of celebration and recognition!

 

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

 

Let's build something great, together.

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