About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. Job Title: Manager of Retention Reports To: Director of Customer Success (Kayla Mastbergen)Location: Irving, TX ( In Office) Job Summary The Manager of Retention is responsible for developing and executing strategies that drive customer loyalty, reduce churn, and maximize lifetime value. This role leads a team focused on proactive engagement, renewal management, and customer satisfaction, ensuring that clients receive consistent value from our services. Key Responsibilities + Retention Strategy & Execution + Design and implement retention programs that align with business goals. + Analyze churn data and customer feedback to identify trends and opportunities. + Collaborate with cross-functional teams to improve customer experience and satisfaction. + Team Leadership + Lead and mentor a team of retention specialists or customer success managers. + Set performance goals, monitor KPIs, and provide coaching for continuous improvement. + Foster a culture of accountability, empathy, and customer-centricity. + Customer Engagement + Oversee renewal processes and ensure timely communication with clients. + Develop personalized retention plans for high-risk accounts. + Partner with Sales and Product teams to deliver value-driven solutions. + Data & Reporting + Track retention metrics, including churn rate, renewal rate, and customer health scores. + Present insights and recommendations to executive leadership. + Maintain accurate records in CRM and other customer success platforms. Qualifications + Bachelor’s degree in Business, Marketing, or related field (Master’s preferred). + 5+ years of experience in customer success, account management, or retention strategy. + Proven leadership experience with a track record of reducing churn and improving customer satisfaction. + Strong analytical skills and proficiency in data tools (e.g., Excel, Salesforce, Gainsight). + Excellent communication, negotiation, and interpersonal skills. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” Help us run the world's top brands. At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.