Payment Specialist

Location: Scottsdale, AZ

Category: Sales and Revenue

Job ID: 2550

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions.

Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance.

Payment Specialist at Realtor.com

Are you a financial operations and risk management expert? Are you driven to solve complex payment issues, prevent fraud, and build efficient, trustworthy financial systems? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Payment Specialist and help change the world of real estate, one home at a time.

Top Reasons to Apply: Be the go-to expert for resolving high-impact payment issues and improving workflows. Lead investigations into fraud, compliance, and risk—protecting renters and landlords. Collaborate across teams to influence product improvements that matter.   

What You’ll Do:

Investigate and resolve complex payment escalations from users, internal teams, and vendor partners. Analyze and optimize payment workflows to reduce bottlenecks and improve accuracy. Lead fraud detection and prevention strategies, and ensure KYC compliance. Manage reconciliation processes and support accounting accuracy. Collaborate with product, engineering, and design teams to improve payment systems. Mentor and support payment associates to build a culture of inquiry and ownership.

What You’ll Bring:

Bachelor’s degree or equivalent experience.  2+ years of experience in payments, financial services, fraud operations, or KYC. compliance. Hands-on experience with payment/KYC vendors like Stripe, Plaid, Cognito, or Proof. Strong analytical, investigative, and communication skills. A keen eye for detail and a proactive, problem-solving mindset. How We Work: We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office location. How We Reward You:

Realtor.com is committed to investing in the health and wellbeing of our employees and their families. Our benefits programs include, but are not limited to:

Inclusive and competitive medical, Rx, dental, and vision coverage

Family-forming benefits

13 paid holidays

Flexible time off

8 hours of paid volunteer time off

Immediate eligibility into company 401(k) plan with 3.5% company match

Tuition reimbursement program for degreed and non-degreed programs

1:1 personalized financial planning sessions

Student debt retirement savings match program

Free snacks and refreshments in each office location

Do the best work of your life at Realtor.com®

Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com®, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com® is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com® will provide reasonable accommodations for otherwise qualified disabled individuals.

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