Description We are looking for a meticulous Payment Operations Specialist II to join our team in Needham, Massachusetts. In this long-term contract role, you will play a key part in ensuring the smooth operation of payment processes and related banking functions. This position offers an excellent opportunity to contribute to a collaborative team environment while maintaining compliance with industry regulations and standards. Responsibilities: • Oversee daily payment operations, including research, analysis, and processing of check and Automated Clearing House (ACH) exception items. • Conduct reviews of positive pay files, lockbox transactions, sweeps, and other payment services to ensure accuracy and adherence to policies. • Process incoming and outgoing wire transfers while performing quality control checks on account setups and maintenance. • Monitor monthly reports and verify data to maintain compliance with banking regulations. • Stay informed about industry fraud trends and security risks to minimize losses for the bank and its customers. • Assist in training team members and updating procedures to comply with state and federal regulations. • Provide support for customer inquiries and resolve issues related to deposit accounts in a timely manner. • Collaborate on payment operations projects, including system upgrades, testing, and documentation of workflows. • Cross-train with other operations specialists to ensure seamless workflow during absences. • Maintain strong relationships with vendors and service providers to uphold operational standards. Requirements • Minimum of 3 years of experience in payment operations or related banking functions. • Proficiency in Automated Clearing House (ACH) processes and exception reporting. • Strong understanding of cash management products, bank regulations, and compliance standards. • Exceptional problem-solving and decision-making abilities with keen attention to detail. • Ability to work independently while contributing to a team-oriented environment. • Excellent verbal and written communication skills, with a focus on customer advocacy. • Skilled in using Office applications, including Word, Excel, Visio, and PowerPoint. • Flexibility to adapt to evolving processes and technologies while maintaining high ethical standards. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .