Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Manager within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

Job Responsibilities:

Meet client deliverables with a high level of timeliness and accuracy.Develop an environment of continuous focus on quantifiable productivity and quality.Review processes and performance constantly and regularly, focusing on improving departmental competency/performance rating.Review procedures regularly, assuring new processes are documented.Identify business knowledge gaps and ensure everyone has ownership of deliverables.Interact with global location managers in an effective and professional manner.Monitor all relevant Management Information System data, ensuring all issues have been resolved expediently.Review all key aspects constantly and regularly with the direct reports. Set expectations with direct reports regarding positive motivation and serving as a role model through accountability.Develop and foster a team that is responsive to dynamic organizational and operational changes.Manage overall Performance Management and Talent Review process.

 

Required Qualifications, Skills and Capabilities:

Master’s degree (e.g. CA, ICWA, and MBA) with 5 years of post qualification experience or Graduate with Minimum 7 years of work experience in a financial institution. Should have the experience of managing a team of minimum  20 employees Working knowledge of various aspects of International Payment Processing &/or Investigations Operations. Working Knowledge of SWIFTS & international payment conventions & practices is a must. Strong Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English. Good leadership and people management skills. Good ability to build strong business relationships within the site and across the business.  A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. Ability to use creative problem solving techniques to solve business issues.  Good personal computer, and analytical skills.  Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met. 

 

Preferred Qualifications, Skills and Capabilities:

Prior Experience in Client and Third-party banks investigations for Multicurrency payments will be an added advantageProject Management/ Implementation experience would be a plus.