Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Manager II within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your contributions will be instrumental in fostering the firm's growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

 

Job Responsibilities:

Strengthen and monitor control environment and ensure nil errors, fines, and losses.Handle 5–20 transaction processing specialists involved in processing cash transactions on core systems based on instructions received from clients.Manage daily team operations, ensuring all deliverables and SLAs are completed correctly and issued to clients per timetable.Provide timely information to stakeholders and clients on pending requests and possible impacts to other processes. Respond to client services/internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame.Identify and escalate issues in a prompt and timely manner which may impact service.Take ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations.Identify and implement cost-saving measures. Identify risk and control measures.Adopt best practices by partnering with other transaction processing teams. Work closely within the team to ensure all the daily activities and checklists are completed.Leverage technology by means of system enhancements. Understand training needs/solutions and implement the same to maintain team skill sets and mobility.Manage expectations of direct reports as well as staff to maintain team morale. Escalate issues and challenges on time.Participate actively in new projects. Maintain control of the environment in respect of JPM policies and the local regulatory rules.

 

Required Qualifications, Skills and Capabilities:

Bachelor's Degree with minimum 8 Years of Experience in a Bank/ Operations / Finance. Minimum  5 years of Team handling experienceGood Communication skills - both written and verbal Good Interpersonal SkillsExperience in Project ManagementProactive and self Starter with ability to manage commitments; Good interpersonal skills to be able to communicate internally or externally and at all levels. A proactive approach to problem solving. Local business knowledge in Core Cash and Trade productsBackground in controls and operational risks;Will need to work in US shift timings.Strong Microsoft Knowledge essential