Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

 

Job Summary:

As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the company's strength and resilience. Your primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation.  Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone. Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week) Position requires interaction with Product Management, CSAMs and Technology teams 

Job Responsibilities:

Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards.Create process models, specifications, diagrams, and flows.Identify and establish parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.Work with stakeholders and project teams to establish requirements for Alternative Payment Ops integration.Execute day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting, and other operational controls.Take end-to-end ownership of operational support for products in scope of the unit, including issue management, escalations, and engagement with internal business partners to troubleshoot issues and define remediation.Interact closely with Client Service teams to ensure proper client experience and hand-offs between Service and Operations.Partner with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base.Maintain strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go-live.Develop subject matter expertise of new products, business processes, and application flows to properly manage changes, issues, and other support needs.Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes.

Required Qualifications, Skills and Capabilities:

Minimum 5 years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving Excellent analytical, mathematical, and problem-solving skillsStrong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to managementStrong understanding of Windows office system and ability to do excel analysis with large amounts of dataData-driven who can synthesize key insights, utilize data points to communicate with senior management in an effective wayDemonstrated communication and diplomacy skills to work cross-organizationally to influence others, drive results/change and implement projects/processesDemonstrated success in manage fast changes and adapt to new business initiatives Business acumen and commercial market awareness 

 

Preferred Qualifications, Skills and Capabilities:

Experience in global payments is desirable, with understanding of accounting and money move processes