Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job responsibilitiesUtilize independent judgment and technical expertise to resolve exceptions and enhance control environments for technical, financial, and operational processes.Conduct research and data analysis to address non-routine payment lifecycle issues and ensure accurate, timely fund transfers across various products.Define project requirements and metrics using process models, and lead or contribute to process optimization initiatives to improve quality and customer experience.Apply knowledge of systems architecture and automation technologies to support process optimization and build effective relationships with stakeholders and teams.Coach, train, and mentor team members to uphold high service standards and serve as an escalation point for junior team members.Manage payment processing activities which involves investigating, inputting, and verifying payments involving multiple platforms Investigate breaks in the General Ledger on the back of failed payments and take appropriate actions to resolve the breaks within the pre-determined SLA’s.Own the investigation and evidencing of the SOX samples for testing Review the standard operating procedures periodically and keep them updated and audit ready Conduct Data Analysis to identify patterns and trends and come up with suggestions to re-align operational standards Required qualifications, capabilities, and skillsAdvanced knowledge of global payment processing operations and systems architecture to support operational efficiency and change management.Proficiency in data analysis techniques to interpret and communicate insights for informed decision-making with senior stakeholders.Commercial and growth mindset to adapt to fast-paced environments and new business initiatives, with strong interpersonal and communication skills.Understanding of cybersecurity controls and anti-fraud strategies to protect information and systems, and ability to navigate dynamic environments with evolving priorities.Experience in Payments, Cash, Treasury Operation dealing with operational processExperience and strong working knowledge of various aspects of cash operationsKnowledge and Experience of SWIFT Preferred qualifications, capabilities, and skillsExperience with operations, controls and problem solving related to Payments, Cash, Treasury Operations.Experience in global payments and understanding of accounting and money movement processes.Familiarity with continuous improvement methodologies and design-thinking techniques to drive continuous improvement initiatives.

Knowledge of Tableau/Power BI will be an added advantage. Knowledge of FX related payments will be preferred

Strong MS Office skills (PowerPoint, Excel, Word - other advanced sills preferred)