Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative II to support the office in Mechanicsburg. Candidate must have a minimum of 2 years' experience working in an ambulatory care office or outpatient care facility to qualify for this position. Hours are Monday-Friday 8:00am-4:30pm No holidays or weekends! Travel is required 25% of the time to Carlisle and Harrsiburg offices. We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! **Responsibilities:** Coordination of Personnel and Functions: + Coordinates front office staff in performance of daily functions. + Provides training to new staff, and acts as a lead resource. + Conducts periodic update meetings with front office staff. + Monitors and corrects or delegates correction of error reports, open encounter reports and any other reports assigned by manager. + Attends customer relations training, when appropriate. Registration: + Obtains and verifies demographic, financial and guarantor information. + Enters or updates information in scheduling/financial system accurately, verifies and revises existing information on patients that have not been interviewed within the past 30 days. + Verifies patient insurance coverage with proper identification. + Obtains and validates patient guardianship and ensures appropriate documentation. + Provides for patient confidentiality and privacy at all times. Telephone Responsibilities: + Answers the telephone promptly, with a clear focus on customer service. + Returns phone calls to patients as directed by providers-documents in patient record. + Takes message from the patient for the providers. + Transfers calls regarding medical concerns to appropriate clinical personnel. + Accurately schedules / cancels / adjusts / reschedules appointments, with attention to all scheduling criteria and physician availability. Administrative/Office Support: + Process co-payments and payment of services, according to office procedure and reconciles account balances. + Review and correct financial system error reports on a daily basis and as needed. + Generates & send letters to patients as directed by the providers. + Faxes documentation to requested parties. + Completes patient checkout and schedules follow-up appointment. Customer Service: + Works with patient to resolve problems. + If unable to resolve the problem, directs the patient to the Manager. + Observes and facilitates patient throughput and notifies appropriate chain of command. Secondary Duties: + Reports acutely ill patients to the nursing staff/provider. + Coordinates the ordering of supplies with the Office Manager. + Completes referrals as assigned. + Performs other duties as assigned. + Charge Entry as needed + High School graduate or equivalent. + Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility. + Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required. + Accuracy and attention to detail are extremely important. + Must possess strong organizational and communication skills and be able to work independently in a fast paced environment. Preferred: + Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems. + Knowledge of Medicaid, Medicare and private insurances plans. + Knowledge of insurance verification systems. + Previous team leader or supervisory experience **Licensure, Certifications, and Clearances:** Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**