Patient Support Administrator - Outpatients

Shrewsbury Hospital | Administration | Permanent | Full Time 

£24,043.50 per annum

37.5 hours per week

Nuffield Health is Britain’s largest not-for-profit healthcare organisation. Join us as an Administrator in our Shrewsbury Hospital and play your part in building a healthier nation.

The Outpatients Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to discharge, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.
 
Key Responsibilities

To ensure complex administration and support meets all required standards and timescales.

To manage, appraise, and interpret data, information and /or situations.

To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary.

To ensure all data/information is entered, modified, maintained and presented accurately and efficiently using the appropriate electronic or manual system and format.

To prepare standard and adhoc reports as requested and required by the department

To provide clinic support, including but not limited to:

The provision of professional patient and consultant liaisons

Appointment bookings and changes

Co-ordination of room /consultant availability

Consultant/GP partnerships

Create, alter or cancel clinics as required to support business needs

The person

As an experienced Customer Service individual you will have the following skills;

Previous experience working in a fast paced customer service environment

Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment

Excellent telephone manner

Excellent verbal and written English communication skills

Good working knowledge of Excel, Word, Outlook, bespoke database

Excellent attention to detail

An understanding of the importance of policies and operating procedures

Helping you feel good. 

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. 

Join Nuffield Health and create the future you want, today.   

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.  

It starts with you.