The patient support specialist is responsible for providing non-medical support services to patients, increasing patient awareness of treatments, ensuring appropriate medication provision and correct use, and helping to improve treatment adherence. This role is a bridge between the patient, physician, and pharmaceutical company and helps to enhance the patient experience.

Duties:

Contact patients to follow up on treatment progress, provide non-medical guidance, and remove potential barriers to continued treatment.Educate patients on how to take medication and answer questions (within the authorized framework and without providing medical advice).Coordinate with pharmacies, medical centers, and sales teams to ensure patient access to medication.Accurately record, document, and report all patient contacts and interactions in CRM systems.Identify patient challenges (cost, transportation, and treatment beliefs) and provide supportive solutions.Collaborate with marketing and medical teams to develop educational tools for patients.

Requirements:

Bachelor's degree in nursing, pharmacy, psychology, nutritional science, or health services management.Previous experience in patient support, scientific representation or liaison, medical call center, or health consulting is an advantage.Strong communication, empathy, and active listening skills.Fluency in English (at least an intermediate level of understanding specialized texts and communication).