**Overview** The **Patient Services Specialist II** will accurately complete patient registration/check-in and check-out. This position is responsible for diversified administrative duties and front end clinical operations activities which will include greeting patients and families; collecting patient information; completing cashiering functions; processing internal consults; disseminating after-visit summaries; communicating discharge recommendations; and assisting with scheduling patient appointments. The incumbent interacts with patients, families, clinicians, and administrative staff in a courteous and professional manner, while placing an emphasis on adhering to high standards of customer service. **Responsibilities** **1.** Greet clients and visitors, and alert clinical staff of client’s arrival. **2.** Accurately complete the patient registration/check-in and check-out process by obtaining required client information to include but not limited to new and/or updates to expired consents and financial documentation. Perform regular audits and monitor existing documentation. **3.** Promptly answer phones, appropriately direct calls, take and deliver accurate messages, return calls, answer questions; and provide accurate and timely follow-up as needed. Provide incoming callers with directions, hours of operation, and Care Center information regarding scheduled appointments when appropriate. **4.** Accurately gather follow-up appointments information. **5.** Obtain security personnel and emergency response teams in times of crisis for client safety as needed. **6.** Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues. **7.** Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider. **8.** Retrieve and assess information related to insurance authorization from the Patient Access Department. **9** . Process internal consults and ensure the dissemination of after-visit summaries and discharge recommendations. **10.** Assist with scheduling new and follow up patient appointments. **11.** Complete documentation and process related to missed MD appointments due to no-shows, to include printing “No-show Letters”. **12.** Maintain a general and updated understanding of insurance requirements as they relate to the Care Center. **13.** Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues as necessary. **14.** Assist with the training Patient Service Specialists and provide regular support to Care Center team. **Qualifications** **EDUCATION:** + High School Diploma or GED required. + AA degree in human services related field, healthcare administration, business or specialized vocational training preferred. **EXPERIENCE:** + 1 - 3 years of related experience required. + Front desk, secretarial/clerical, customer service experience preferred. **Benefits** Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and child care subsidies! In addition, we offer rich professional development opportunities. EOE/M/F/D/V **Minimum pay range** USD $39,747.76/Yr. **Maximum pay range** USD $65,065.73/Yr. **Vacancy ID** _11812_ **Job Location : Street** _801 N. Broadway_ **\# of Hours** _40.00_ **_Job Locations_** _US-MD-Baltimore_ **Pos. Type** _Regular Full Time_ Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet