Patient Services Specialist I - UTMB Galveston Hematology & Oncology **Galveston, Texas, United States** **New** Clerical & Administrative Support UTMB Health Requisition # 2503204 **Patient Services Specialist I – (Onsite)** **Minimum Qualifications:** Associate degree and no experience. An equivalent combination of education and experience relevant to the role may be considered for this position. **Job Summary/Description:** The Patient Services Specialist I, creates a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients. **Job Duties:** **CUSTOMER SERVICE:** • Provides high level customer service in all interactions with internal and external customers. • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team. • Answers calls accurately and with exceptional customer service at all times and ensure the caller’s needs are met. • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. • Acts as patient advocate and liaisons with various departments to meet mutual goals. • Addresses concerns patients, provide service recovery, and escalates issues as needed. **SCHEDULING:** • Schedules appointments and completes reminder calls to patients for scheduled appointments. • Coordinates financial counseling for day surgery • Educates patient/responsible parties regarding the billing process and any additional financial responsibilities including third party benefits information. • Provides out of pocket cost estimates to patients and counsels patients about unpaid bills. • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services. **ARRIVAL:** • Patients arrive and prepare paperwork/chart for visit. • Appropriate receipts for all monies collected, tokens distributed, and deferments authorized. **REGISTRATION:** • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter. • Obtains and documents information required for third party reimbursement. • Ensures compliance with Medicare and third-party coverage. • Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization. **Salary Range:** Actual salary commensurate with experience or range if discussed and approved by the hiring authority. **Work Schedule:** On-site, Monday through Friday, 8am to 5pm, and as needed on occasion. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities. Compensation