About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefitsDollar-for-dollar 401(k) match, up to 5%Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and moreImmediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

The Patient Services Specialist In basket helps in the delivery of health care to patients. Performs appropriate clerical tasks for role associated with the in basket and patient electronic medical records.

Essential Functions of the Role

Addresses in-scope, patient messaging using standard workflows. Serves as initial reviewer of all in basket messages for assigned care team. Identifies messages appropriate for top of license/role. Marks status of in basket messages appropriately so that other care team members can identify areas of ownership. Matures and routes messages not in scope.Responds to and completes all clerical (non-clinical) tasks. Answers general questions about location, hours, etc. Performs basic and complex scheduling tasks.With guidance from clinical team members, coordinates referrals and prior authorizations (per clinic workflow), completes FMLA, home health, recertification faxing, school/work notes and other paperwork.Documents clearly and efficiently in the electronic medical record. Accurately gathers/documents pertinent clinical information from the patient to the provider.May be required to perform in-clinic PSS duties as outlined in the PSS job description.

Key Success Factors

Ability to successfully manage in basket activity per scope and role. Adheres to and knows in basket productivity measures and turnaround time targets.Excellent listening, social and communication (oral and written) skills and professional, nice and respectful etiquette.Ability to adjust communication style to suit different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.Knowledge of patient registration procedures and documentation.Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.Excellent data entry, numeric, typing and computer navigational skills with attention to detail.Knowledge of medical insurance claims procedures and documentation.Knows out-of-network processes.Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow up actions to ensure payment.Relaxed working in fast-paced, fast-paced environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - 1 Year of Experience