About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

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Job Summary

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The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

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SHIFT AND SCHEDULE

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Full Time: Monday to Friday 7:15 am to 4:00 pm

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Essential Functions of the Role

\n\nAssists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.\nAssists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.\nAccepts payments for physician/clinic services according to established guidelines.\nPosts payments and enters charges into computer utilizing appropriate codes.\nGenerates daily payment reports and verifies cash drawer against report.\nProvides accurate patient, medical, financial or procedural information to patients or approved outside entities.\nMay be required to discuss financial arrangements with patients.\nReceives and directs phone calls. Assists patients and other visitors.\nResponds to routine inquiries concerning practice services, hours of operation, etc.\nEnsures any patient complaints are handled appropriately.\nAssists with medical records duties as requested.\n\n

Key Success Factors

\n\nGood listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.\nAbility to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.\nAbility to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.\nAbility to calm upset patients in a composed and professional demeanor.\nExcellent data entry, numeric, typing and computer navigational skills, with attention to details.\nComfortable working in a fast paced, constantly changing and stressful environment.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - Less than 1 Year of Experience