*To be considered, please ensure you live within a reasonable commuting distance of Temple, TX
**Interviews are underway. If selected, onsite training will take place from 8am to 5pm, Monday through Friday, for a total of 2 weeks
***Upon completion of training, you will work 40 hours per week. Your 8-hour shifts will be scheduled between 3pm and 11pm, Tuesday through Saturday

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About Us

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Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

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Our Core Values are:

\n\nWe serve faithfully by doing what's right with a joyful heart.\nWe never settle by constantly striving for better.\nWe are in it together by supporting one another and those we serve.\nWe make an impact by taking initiative and delivering exceptional experience.\n\n

Benefits

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Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

\n\nEligibility on day 1 for all benefits\nDollar-for-dollar 401(k) match, up to 5%\nDebt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more\nImmediate access to time off benefits\n\n

At Baylor Scott & White Health, your well-being is our top priority.

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Note: Benefits may vary based on position type and/or level

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Job Summary

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The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed.

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Essential Functions of the Role

\n\nAssists in the hiring process and serves as a peer interviewer.\nPerforms all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.\nServes as a professional in handling more complex tasks and responding to escalated issues.\nParticipates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards.\nMentors and trains staff in processes and procedures.\nProvides training on applications, website and other resource access.\nMonitors team members' participation to ensure the training provided is being utilized and if any additional training is needed.\nServes as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results.\nMonitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor.\nPerforms quality assurance audits.\nOrders supplies as requested.\n\n

Key Success Factors

\n\nExcellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences.\nEmpathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.\nKnowledge of patient registration procedures and documentation.\nKnowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process.\nSkilled in the use of personal computers and related software applications.\nSkilled in preparing and maintaining patient records.\nAbility to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment.\nAbility to mentor and train staff.\n\n

Belonging Statement

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We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - H.S. Diploma/GED EquivalentEXPERIENCE - 2 Years of Experience