Join our team of Life Changers!

 

UPMC is hiring a Full-Time, Patient Service Representative to support the offices in Hanover and York. 

250 Fame Ave., Hanover and 510 Greenbriar Rd., York

 Travel is required 25% of the time between the 2 locations. 

Hours are Monday-Thursday between 7:30am-5:00pm, Fridays 8:00am-2:30pm

 

No holidays or weekends!

 

We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team.

 

Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency. Additionally, the manager advocates for an open-door policy for all team members.

 

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

Provide a warm greeting for all patients. Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. Collect copayments and any other applicable patient payments at the point of service. Confirm and/or update patient registration information at checkout and schedule follow-up appointments.  Help patients navigate the healthcare system by providing clear and understandable instructions.  Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits. Promote MyUPMC patient portal and assist patients in registration when applicable Assist patients in education of financial responsibility and connect them to advocacy resources as needed. Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Appropriately distribute / triage phone calls to other areas and / or clinical providers. *Performs in accordance with system-wide competencies/behaviors. *Performs other duties as assigned.