Join our team of Life Changers! UPMC is hiring a Full-Time, Patient Service Representative to support the offices in Hanover and York. 250 Fame Ave., Hanover and 510 Greenbriar Rd., York Travel is required 25% of the time between the 2 locations. Hours are Monday-Thursday between 7:30am-5:00pm, Fridays 8:00am-2:30pm No holidays or weekends! We are seeking to recruit an individual with exceptional customer service abilities and a dedication to patient care for our team. Our office prides itself on a fantastic team atmosphere, promoting both fun and efficiency. Additionally, the manager advocates for an open-door policy for all team members. Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today! **Responsibilities:** + Provide a warm greeting for all patients. + Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference. + Collect copayments and any other applicable patient payments at the point of service. + Confirm and/or update patient registration information at checkout and schedule follow-up appointments. + Help patients navigate the healthcare system by providing clear and understandable instructions. + Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. + Register patients in Biometrics (fingerprint recognition) program and explain benefits. + Promote MyUPMC patient portal and assist patients in registration when applicable + Assist patients in education of financial responsibility and connect them to advocacy resources as needed. + Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. + Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. + Appropriately distribute / triage phone calls to other areas and / or clinical providers. + *Performs in accordance with system-wide competencies/behaviors. + *Performs other duties as assigned. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**