A Patient Services Representative welcomes patients, promotes new technologies, educates on financial obligations, collects payments, schedules appointments, connects patients to financial resources, updates demographics and insurance info, and fosters a culture of service excellence. They ensure a positive UPMC Experience with strong customer service skills at UPMC facilities. This position will support behavioral health treatment services of multiple Child departments utilizing various service delivery models. This is a part-time position located in Wexford PA. **Responsibilities:** + Educate patients on financial responsibility and connect them to advocacy resources. + Verify insurance benefits via online systems or phone. + Obtain patient or family consent for treatment and financial responsibility per HIPAA rules. + Triage phone calls to appropriate areas or providers. + Perform administrative duties like scanning medical records and faxing. + Greet patients warmly. + Guide patients through self-arrival technology or check-in at the desk. + Collect copayments and other patient payments. + Update patient registration information at checkout. + Schedule follow-up appointments and ancillary services. + Help patients navigate the healthcare system and provide follow-up for unresolved issues. + Understand and apply service recovery principles. + Register patients in the Biometrics program and explain benefits. + Promote and assist with MyUPMC patient portal registration. Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. Two years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** · Cardiopulmonary Resuscitation (CPR) · Comprehensive Crisis Management (CCMC) · Act 31 Child Abuse Reporting with renewal · Act 33 with renewal · Act 34 with renewal · Act 73 FBI Clearance with renewal **UPMC is an Equal Opportunity Employer/Disability/Veteran**