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Patient Service Representative- Cayuga Cancer Center (CHOA)- Full Time- Days \n
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Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs.\u202f\n
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.\n
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Roles and Responsibilities:\n\nPatient intake, such as greet and check-in patients\/verify\/update patient demographics\nAssist patients with filling out consent forms\nReceive and process cash and credit card payments for medical services rendered\nInitiate calls, pages and triage phone calls.\nAssists in admissions, discharges, transfers and fulfills other customer service or clerical duties\n\n
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Required Skills and Experience:\n\nHigh school diploma or equivalent\nProfessional manner and appearance\nStrong interpersonal and communication skills\nMeticulous attention to detail\nAbility to work independently\nGood time management and prioritization skills\n\n
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Preferred Skills and Experience:\n\nCollege-level training\/education in a healthcare support field preferred\nPrevious EMR use\/training helpful\nProficient in Microsoft Office Suite (Word, Outlook) \nKnowledge of medical terms and practices preferred\n\n

Physical Requirements:\n\nFrequent hand and finger use (e.g., to operate a computer keyboard).\nLifting and carrying items up to 40 lbs. (e.g., boxes, equipment, IV solutions), with or without reasonable accommodation.\nAbility to stoop, kneel, or crouch for tasks such as retrieving items from lower shelves or filing in low drawers.\nAbility to sit, stand, or walk for extended periods, as the position may require.\nCapacity to operate job-related equipment, with or without reasonable accommodation.\n\n
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Location and Travel Requirements:\n\nOnsite at Cayuga Park: 401 Cayuga Park Lane, Ithaca, NY 14850\nShift: Five 8-hr shifts; 8am - 4:30pm; Weekdays Only\n0% Travel can be expected in this role\n\n
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Pay Range Disclosure:\n\n$19.50 to $23.00 per hour\n\n
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Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.\n
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We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.\n
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If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.\n