A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. The schedule for this position is 7:00 am to 3:30 pm Monday, Tuesday and Thursday, 10:30 am to 7:00 pm Wednesday and 6:30 am to 3:00 pm Friday. Key Responsibilities: + Warmly greet patients and assist with check-in, whether through self-arrival technology or at the front desk. + Collect copayments and other applicable fees at the time of service. + Verify and update patient information during check-out to ensure accuracy. + Schedule follow-up appointments and connect patients with ancillary services as needed. + Provide clear instructions to help patients navigate their care journey and follow up on unresolved questions. + Promote and assist with MyUPMC portal registration and educate patients on its benefits. + Register patients in the Biometrics program and explain its advantages. + Verify insurance benefits and obtain necessary consents in compliance with HIPAA regulations. + Support financial education by guiding patients to advocacy resources when needed. + Handle administrative tasks such as scanning, faxing, and triaging phone calls professionally. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. + Prior experience with Medipac, Epic, or other health records systems is preferred. + Prior customer service experience, preferred **Licensure, Certifications, and Clearances:** **UPMC is an Equal Opportunity Employer/Disability/Veteran**