ob Title: Patient Scheduling Representative – Call Center Location: Remote (EST Hours) Schedule: Full-Time, Monday – Friday, 8:00 AM – 6:00 PM EST Experience Level: Intermediate Job Description We are seeking a dedicated and customer-focused Patient Scheduling Representative to join our dynamic call center team. In this role, you will be the first point of contact for patients, providing exceptional service and scheduling support across a variety of medical specialties. Essential Duties and Responsibilities + Deliver courteous and prompt customer service to patients and visitors. + Handle 70+ inbound calls daily to schedule appointments for physicals, sick visits, consults, hospital follow-ups, annual wellness exams, and CDL exams. + Maintain up-to-date knowledge of individual physician scheduling preferences. + Accurately collect and communicate patient details to clinical teams. + Apply Patient Experience Tenets to achieve one-call resolution and ensure a positive patient experience. + Troubleshoot scheduling and operational issues, escalate when necessary, and suggest proactive solutions. + Participate in weekly team huddles and meetings to stay current on processes and systems. + Respond to patient inquiries and support requests in a timely and professional manner. + Perform other related duties as assigned. Required Qualifications + High School Diploma or GED (or equivalent experience) + Minimum 1 year of call center phone experience + Availability to work full-time Monday – Friday, 8:00 AM – 6:00 PM EST, with occasional overtime or weekend shifts as needed Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 20, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.