Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.

Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Responsibilities:

Inbound Phone Queue/General Program Inquires.

Determination for support programs (Copay, Patient Assistance Program, Medicaid, etc.).

Pharmacy triage and coordination.

Order processing for wholesale orders.

Other follow-up activities (missing info, prior authorization, etc.).

Intakes and reports adverse events as directed.

Researches and resolves any claim denials or underpayment of claims.

Effectively utilizes various means for collecting information using program approved methods, which could include phone, fax, mail, and online methods.

Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly.

Reports any trends or delays to program management (e.g. billing denials, claim denials, pricing errors, payments, etc.).

Ensures all program correspondence and communication meets quality standards.

Works with patient, provider or internal shared services to ensure all necessary documentation is received and complete in accordance with program policy.

Education:

High school diploma required. A bachelor’s degree is preferred.

Work Experience:

Requires a minimum of three years directly related and progressively responsible experience in customer service, medical billing and coding, benefits verification, healthcare, business administration or similar vocations.

Skills and Knowledge:

Strong customer service experience.

Ability to communicate effectively both orally and in writing.

Ability to build productive internal and external working relationships.

Strong interpersonal skills.

Basic analytical skills.

Strong organizational skills and attention to detail.

General knowledge of the healthcare industry is preferred.

Proficient with Microsoft Excel, Outlook and Word.

Developing professional expertise; applies company policies and procedures to resolve a variety of issues.

Working hours:

1pm-10pm or 3pm-12am (preferences regarding the shift to be discussed at the interview)

Working arrangements:

hybrid - 2 days a week from the office, 3 days remote

Salary ranges:

1,724 - 2,463 EUR gross monthly

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Gross Salary Range (Monthly)

€1,723.94 - €2,462.77

Affiliated Companies:Affiliated Companies: World Courier Inc