Patient Services Intermediate Apply Now **Job Summary** The Northville Health Center is an Ambulatory Care facility comprised of clinical and diagnostic services, dedicated to providing high-quality health care services for adults and children. The 2-story facility is located in Northville Township. We are seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees. **Mission Statement** Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society. **Why Join Michigan Medicine?** Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good. **What Benefits can you Look Forward to?** + Excellent medical, dental and vision coverage effective on your very first day + 2:1 Match on retirement savings **Responsibilities*** + Responsible for daily deposits and reconciliation of clinic cash collections and credit card transactions in accordance with established standards. + Ensure completeness of visit information, including type of visit, reason for service, charge for service, and diagnostic codes for processing professional and facility charges. + Analyze visit documentation and apply coding/billing guidelines to interpret accuracy in charge capture. + Review Charge Router Reconciliation Report and correct any outstanding errors. + Perform critical and complex Charge Reconciliation for all NHC Service Lines including requiring analysis, evaluation and an in-depth understanding of Canton billing practices. + Abstract information from medical documentation to identify complete charge capture of services. + Verify diagnosis codes, apply modifiers, and charge codes in designated work queues within 72 hours, (e.g. point of service, zero charge, hospital charge dropped outside of effective date, etc.) + Utilize in-depth knowledge of complex procedural billing with multiple CPT codes and associated HC charges + Educate providers and clinical support staff on new or incorrect billing opportunities. + Responsible for managing designated billing work queues, including reviewing, checking, and clearing edits to ensure timely and accurate claim processing. + Execute and/or facilitate charge corrections/entry and send notification to revenue cycle team to have claim(s) billed/rebilled as needed + Responsible for processing referrals and authorizations, including insurance verifications, in alignment with established insurance company guidelines. + Partner with Clinical Documentation Specialist, Revenue Quality Liaison and Contracting to help troubleshoot billing issues. + Serve as a subject matter expert and resource for providers, staff, patients, billing teams, and outside parties by answering ambulatory billing and coding questions, responding to billing inquiries, and assisting with insurance authorizations and managed care-related issues. + Work in basket messages. + Send batch of receipts to Imaging. **Required Qualifications*** + Graduation from high school or an equivalent combination of education and experience. + Minimum 3 years of experience + 2 or more years of charge capture experience in a clinic/ACU setting. + Knowledge of basic medical terminology. + Prior experience with patient insurance, hospital billing, collection and managed care concepts and referrals. + Exceptional interpersonal skills and ability to work well within a team setting. + Demonstrate problem-solving skills, proficient computer and keyboarding skills, and excellent attendance. **Desired Qualifications*** + Experience working within a large, complex health care setting. + Thorough knowledge of the revenue cycle, including a detailed understanding of professional and facility revenue, charge entry (professional and hospital), CPT codes, ICD10 codes, etc. **Work Schedule** Evening hours and rotating Saturdays may be required. **Modes of Work** Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about thework modes (https://hr.umich.edu/working-u-m/my-employment/ways-we-work-resource-center/ways-we-work-implementation-group/modes-work) . **Union Affiliation** This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment. **Background Screening** Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses. **Application Deadline** Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended. **U-M EEO Statement** The University of Michigan is an equal employment opportunity employer. **Job Detail** **Job Opening ID** 268147 **Working Title** Patient Services Intermediate **Job Title** Patient Services Intermediate **Work Location** Northville Northville, MI **Modes of Work** Onsite **Full/Part Time** Full-Time **Regular/Temporary** Regular **FLSA Status** Nonexempt **Organizational Group** Um Hospital **Department** MM Northville Core **Posting Begin/End Date** 9/04/2025 - 9/11/2025 **Salary** $43,680.00 - $56,014.40 **Career Interest** Service Employees Intl Union (SEIU) Apply Now