Patient Services Coordinator AdventHealth Home Health

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part Time

Shift :

Location: 9909 US Highway 441, Leesburg, FL 34788

The role youll contribute:

The Patient Services Coordinator is an integral member of the Gamma Knife Team, coordinating all related appointments, obtaining all necessary authorizations, and remaining in constant contact with the clinical team. Responsible for answering patient's questions pertaining to Gamma Knife scheduling and insurance information. Serves as first responder to patient issues and works to find solutions to any barriers that arise. Coordinates orders for procedures and follow-up imaging, obtaining and uploading into system as necessary. Oversees scanning all procedure documents and notes into Cerner and Aria. Assists in weekly multidisciplinary Tumor Board preparation and post Tumor Board tasks. Orders clinical and clerical supplies for department. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value youll bring to the team:

Addresses and responds to patient non-clinical questions. Responds to email correspondence from hospital staff, administrators and physician offices, securing necessary information and resolving issues within a timely manner.

Collaborates with Neurosurgeons assistants, Radiation Oncologists, and Gamma Knife Operations Manager to schedule patients for Gamma Knife procedures and consultations.

Verifies benefits and obtains insurance authorization for all patients receiving Gamma Knife. Informs physician practices and Gamma Knife Operations Manager of any benefit problems. Answers insurance benefit/authorization questions for patients and families and process all necessary paperwork. Collects co-pays as necessary.

Updates computer system of all necessary information related to insurance benefits and authorizations. Documents the authorization and verification of benefits in the patients chart.

Contacts physician to arrange peer-to-peer discussions as necessary.

Communicates necessary patient information to the nursing staff.

The expertise and experience youll need to succeed :

Minimum qualifications:

1 year of Work Experience

1 year Administrative support in a healthcare setting

Active American Heart Association BLS

Preferred qualifications:

Associate's Degree in healthcare field

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Home Care

Organization: AdventHealth Home Health and Hospice

Schedule: Part-time

Shift: 1 - Day

Req ID: 25028418

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.