**Job Description:** + Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic's services. + Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse. + Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure.Facilitate the flow of documents between patient, providers and payers.Communicate with health care team members regarding the status and/or completion of care coordination activities. + If working in a specialty clinic that receives internal referrals, ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team.Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions. + Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient's care. + Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages. + Provide summary reports to clinic leadership on referral volumes and status (where applicable).Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities. + Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements. + Apply appropriate policies, procedures, protocols and standards of practice in performing duties.Promote the mission of Swedish externally in a positive way. Function as an ambassador for Swedish when interfacing with anyone outside the organization. + Demonstrate the Swedish values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times.Consistent use of AIDET system for excellent service. **Experience:** + 1 year of experience in a medical/healthcare setting or 2 years in a customer service role. + Prior experience providing a high level of customer service in a fast-paced healthcare environment, includig handling confidential data with discretion. + EMR Experience. **Education:** + High School Diploma/GED **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.