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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Michigan Medicine Operating Room (OR) and Post Anesthesia Care Unit (PACU) employees are committed to contributing to an exceptional experience for each patient and family. Ensuring a patient and family centered experience is a priority in the care of our patients. The individual chosen for this position will be responsible for meeting the highest standards of customer service including exhibiting a professional and positive image when interacting with patients, faculty and staff. This is a clerical Pre-op desk position for the Operating/Recovery Rooms Department. The candidate will learn Pre-Op Desk at Pavilion. 

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savingsResponsibilities*

Characteristic Duties and Responsibilities

Use MiChart and other tracking systems to make sure that patients are flowing through the system accurately (have been checked in/transferred appropriately etc.)Act as a resource to those in the perioperative environmentKeep team members (clerical, nursing, etc.) aware of changes to patient status/plansFacilitate prescription processPrint schedules, forms, logs, patient lists, labels, wristbands, etc.Coordinate updates and print supply requisitionsProfessionally and politely field/route all preop phone calls and guestsAssist staff and guests with questions and provide clerical support Adhere to high standards of teamwork by demonstrating adaptability, flexibility and consistently sharing information and resources with others  Train new team members and maintain accurate up-to-date training documentation and checklists Consistently remain at the preop desk and provide thorough hand off data at the end of shiftOther duties and projects as assignedRequired Qualifications*High school diploma or General Education Development (GED) credential1 -2 years of experience or a combination of education and experienceExcellent organizational, analytical and communication skillsGood investigative skills and strong attention to detailExcellent customer service experience (preferably in a medical environment)Demonstrate effective problem-solving skillsSelf-directed, motivated and able to multitaskPrioritizes work and manages timeDemonstrated ability to communicate and collaborate effectively with members of the healthcare teamWork well with minimal supervisionExcellent attendance record and reliabilityDesired Qualifications*Knowledge of Perioperative and surgical environmentsExperience with Epic/MiChart and Microsoft TeamsFamiliar with UMHS policies and proceduresBasic medical terminologyPrevious work/volunteer experience in a medical environmentWork Schedule

Full time, Day shift, 4:30a-1:00p.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.