Under limited supervision, receives and screens visitors and callers. Schedules patient appointments, registers patients and participates in the processing of patient charges. Provides secretarial and clerical support.

Education:
High School or GED equivalency

Experience:
6 months of related experience

Skills:
• Knowledge of medical terminology, CPT and ICD9 codes

• Skill in written and oral communication

• Ability to perform non-complex arithmetic calculations

• Ability to organize and maintain files and records

• Ability to manage multiple tasks and deadlines

Principal Duties and Responsibilities:

Receives and screens visitors and telephone calls.Responds to general inquiries by relating or referring to established policies and procedures.Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointmentsSchedules patient appointments, using a computerized medical system or handwritten schedulePerforms (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts, and collecting co-payments.Prepares daily deposit form. Escorts patients to roomsEnsures completeness of physician charge sheets, verifies patient insurance information, and ensures appropriate CPT & ICD9 codes are on charge slips. Secures all necessary signaturesCodes lab requisitions with necessary patient data for proper processing and charging of lab workSchedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc.Ensures that patients are notified and receive appropriate information regarding scheduled tests and proceduresPerforms related office duties and general errands, including photocopying materials, retrieving and storing supplies and faxing patient progress notes to referring physiciansCompiles patient statistics and maintains patient tracking system.Performs simple arithmetic calculations daily regarding patient charges submitted and patient payments collectedPerforms all functions related to Pre authorization by calling the insurance company, giving clinical information, and getting the test pre approved prior to testTracks no auth denial and keeps a monthly report that includes how many and whyManage and update the list of insurances Radiology accepts.Send the list out to on campus physician practicesPerform other clerical related duties such as scheduling, and registration

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

Treats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

Meets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

Sets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

Works cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

Demonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

Embraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficiently

Pay Range

$16.74 - $23.21

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.