This is a **Part Time** position (48 hours per pay period) with varied day shifts, located at our Scripps Mercy Clinic in Hillcrest. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. *Why join Scripps Health?* At Scripps Health, your ambition is empowered and your abilities are appreciated: * Nearly a quarter of our employees have been with Scripps Health for over 10 years. * Scripps is a Great Place to Work Certified company for 2025. * Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. * Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care. * We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. * Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Specialist in the Radiation / Oncology department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following: * Interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions. * Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed. * Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed. * Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates. * Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns. * Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient. *Required Qualifications:* * Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. * Excellent communication and customer service skills. * Strong organizational and analytical skills; innovative with ability to identify and solve problems. * Able to adapt, prioritize and meet deadlines. *Preferred Qualifications:* * 2 years of experience in customer service or healthcare/medical office environment. * Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Code. **Job:** **Business Office* **Organization:** **Scripps Mercy San Diego* **Title:** *Patient Service Specialist - Mercy Hospital Clinic - Hillcrest* **Location:** *Central San Diego County-SAN DIEGO-SCRIPPS MERCY HOSPITAL SAN DIEGO* **Requisition ID:** *252004629*