Cleveland Clinic Martin North Hospital is a fully integrated, state-of-the-art medical campus that includes diagnostic centers, outpatient surgery and a 24-hour emergency department. Martin North Hospital is part of the world-renowned Cleveland Clinic, a nonprofit, multispecialty, academic medical center that integrates clinical and hospital care with research and education. Martin North Hospital's Emergency Department has multi-disciplinary care teams and the state-of-the-art technology needed to diagnose and treat patients efficiently and effectively, 24 hours a day, seven days a week. As a Patient Service Specialist on the ED Registration team, you will provide comprehensive, proactive and 'Patient First' customer service to our patients and visitors through the entirety of their visit. Patient Service Specialists manage a wide variety of patient requests including appointment scheduling, patient registration, wayfinding and other general questions. It's vital that our Patient Service Specialists make positive first impressions on patients and visitors, ensure stellar and efficient patient experiences, reduce financial loss and ensure compliance. This role provides opportunities for professional growth and career advancement through cross-training in various areas such as Outpatient, Emergency Department (ED), and MRI. Caregivers may also progress into leadership roles such as Work Lead or Supervisor and explore opportunities in education. These experiences support skill development, broaden clinical knowledge, and open doors to future career pathways within the organization. **A caregiver in this position works variable shifts from of 8:00 a.m. - 6:30 p.m. OR 5:30 a.m. - 4:00 p.m. with weekend and holiday requirements.** A caregiver who excels in this role will: + Investigate, triage, and resolve patient issues using the established HEART Model. + Create a welcome and professional environment for our patients and visitors, interact with patients and ensure stellar patient experiences. + Perform patient registration, pre-visit, telephone triage, insurance verification, co-pay collection, patient and tracking, facilitate billing functions, scheduling, arrival desk and/or departure desk activities. + Enter and maintain confidential and accurate patient information. + Encourage patient utilization of front-end technology, provide guidance, encouragement, education and hands-on training. + Recruit, enroll, and educate patients on MyChart and Appointment Pass. + Generate staff provider reschedules and relay staff messaging. + Perform screening and scheduling of interpreter services. + Transport patients via wheelchair when needed. Minimum qualifications for the ideal future caregiver include: + High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate's degree and one year of experience OR a bachelor's degree. + Knowledge of PC window applications sufficient to input and retrieve data + Experience in customer services and conflict resolution + Ability to perform basic math sufficient to process insurance co-pays + Ability to interpret medical insurance information Preferred qualifications for the ideal future caregiver include: + Knowledge of medical terminology + Computer keyboard skills Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2 **Physical Requirements:** + Dexterity sufficient to operate a PC and other office equipment. + Requires extended periods of standing, walking or sitting. + Good visual acuity through normal or corrected vision. + Must be able to navigate various locations and function in a fast-paced, hectic environment. + Ability to lift and transport up to 25 pounds. **Personal Protective Equipment:** + Follows standard precautions using personal protective equipment as required. **Pay Range** Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities