Work where *every moment* matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. *Job Summary* A busy Dermatology office is seeking a Patient Service Coordinator to support patients primarily through handling incoming and outgoing phone calls. Responsibilities include scheduling appointments, answering routine inquiries, verifying insurance coverage, managing referrals, and maintaining accurate records and accounts. This role is key to creating a positive patient experience by facilitating clear communication among patients, healthcare providers, and clinical staff, ensuring smooth and efficient office operations. The ideal candidate will provide timely, accurate, and friendly patient access while adhering to clinical appropriateness and patient privacy standards. The Patient Service Coordinator also manages correspondence from patients, caregivers, and healthcare providers. Key responsibilities include: * Delivering outstanding customer service aligned with the HHC brand. * Greeting patients in person or by phone and taking detailed messages as needed. * Serving as backup for patient check-in and check-out duties. * Utilizing Epic, patient portals, appointment reminder systems, mobile apps, and other technologies to schedule, communicate, and maintain patient records. * Handling high call volumes efficiently by following established procedures. * Coordinating with clinical operations and providers, transferring calls as necessary, including handling complaints and escalations. * Scheduling appointments and informing patients about necessary preparations (e.g., referrals, x-rays, medical documents) before their visit. * High school diploma or GED equivalent required; 2 years of customer service experience preferred. * Minimum of 1 year of customer service experience in a fast-paced medical office setting. * Experience with Epic is preferred. Reliable transportation is required, with occasional travel between office locations. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your *moment*. **Job:** **Administrative* **Organization:** **Hartford HealthCare Medical Group Specialists* **Title:** *Patient Service Representative (PSC) -Dermatology * **Location:** *Connecticut-Cheshire-280 South Main St Cheshire (10471)* **Requisition ID:** *25157579*