This is a **Full-Time** position (80 hours per pay period) with a Monday - Friday, day shift schedule located at our Scripps Coastal Medical Center in Encinitas. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits. *Why join Scripps Health?* At Scripps Health, your ambition is empowered and your abilities are appreciated: * Nearly a quarter of our employees have been with Scripps Health for over 10 years. * Scripps is a Great Place to Work Certified company for 2025. * Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications. * Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care. * We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career. * Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology. Join a caring team supporting Scripps Coastal Medical Center - Encinitas as a Patient Service Representative in the Family Practice department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following: * Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions. * Responding to customer billing and payment inquires. * Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation. * Scheduling and confirming appointments in person or over the phone and entering appropriate insurance. * Initiating and validating referrals/authorizations. * Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns. *Required Qualifications:* * Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies. * Excellent communication and customer service skills. * Strong organizational and analytical skills; innovative with ability to identify and solve problems. *Preferred Qualifications:* * 1 year of experience in customer service or a healthcare/medical office environment preferred. * Able to adapt, prioritize and meet deadlines. * Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers. **Job:** **Business Office* **Organization:** **Scripps Coastal Medical Center* **Title:** *Patient Service Representative - Family Practice - Encinitas* **Location:** *Northern San Diego County-ENCINITAS-SCRIPPS COASTAL MEDICAL CENTER - ENCINITAS* **Requisition ID:** *252004548*