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Job Summary

Under the supervision of the Practice Manager, the Patient Service Coordinator II (PSC II) plays a critical role in supporting the administrative operations of the Lung Transplant Program. This position serves as the primary liaison between patients and providers, ensuring seamless communication and coordination across the care team.

 

Qualifications

Transcribe clinical results and documentation into Epic, ensuring timely and accurate entry of patient data

Triages and manages complex telephone calls, utilizing courteous customer service skills.

Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.

Has full knowledge of the Cadence scheduling system.

Schedules clinic appointments and coordinates the scheduling of diagnostic testing.

Coordinates and tracks referrals for appointments.

Responsible for scheduling follow up visits after discharge from inpatient units with the appropriate provider.

Send out clinic notes to referring MDs and PCPs.

Monitor fax machine and fax items.

Scan documents into electronic medical record and upload imaging disks to the electronic system.

Assist with training and orientation of new staff, where applicable.

Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.

Identify and communicate to Practice’s leadership issues of process creating inefficiencies within the operation.

Assist in their resolution, working with management for the department as a whole.

Work on special projects as directed.

Prepare and mail confirmation letters to patients as needed and makes appointment reminder calls for all Lung Transplant appt.

Provide administrative support for the physicians and nurse (both clinical and non-clinical) of the program, including but not limited to, triaging phone calls, correspondence distribution, and maintaining calendars.

Other Duties as assigned.

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)Walking Occasionally (3-33%)Sitting Constantly (67-100%)Lifting Occasionally (3-33%) 20lbs - 35lbsCarrying Occasionally (3-33%) 20lbs - 35lbsPushing Rarely (Less than 2%)Pulling Rarely (Less than 2%)Climbing Rarely (Less than 2%)Balancing Occasionally (3-33%)Stooping Occasionally (3-33%)Kneeling Rarely (Less than 2%)Crouching Rarely (Less than 2%)Crawling Rarely (Less than 2%)Reaching Occasionally (3-33%)Gross Manipulation (Handling) Constantly (67-100%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)

 

Remote Type

Hybrid

 

Work Location

66 Blossom Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.