Work whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Hospice Visiting Registered NurseHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesJob SummaryThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experienceResponsible for Patient Scheduling Pre Registration Registration Insurance Verification and ensures patients have been cleared for HomeCare visitsThe Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staffJob responsibilitiesProvides support to the Front DeskReception area and provides general administrative supportGreet all patients and visitorsAnswer incoming phone calls in a professional manner and triage the call if appropriate to ensure the patientsrsquo needs are met in a timely mannerCreate and distribute electronic messages in the EMRMail information to new patients prior to visit in accordance with department policiesAssist with general office duties such as photocopying scanning information into a patientrsquos EMR distributing reports sorting mail faxes delivering materials etcProvides back up support to other front desk staff as neededResponsible for mail processes postage equipment and office equipmentMaintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelines Coordinates and clarifies data with care management team in regards to medical supplies Identifies researches and resolves order discrepanciesEffectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical office suppliesformsCovers for other departments as necessaryExhibits strong customer service skills through positive helpful interactions and communicationWill actively participate in the performance improvement process known as HWPerform other duties as assignedWork whereevery momentmattersEvery day more than Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network as a Hospice Visiting Registered NurseHartford HealthCare at Home the largest provider of homecare services in Connecticut has been fulfilling our mission for more than years Our Person Centered Care Model allows our colleagues to learn and grow within our organization all while providing integrated support to the patient As part of Hartford HealthCare we leverage cutting edge technology to provide quality care in our clientrsquos home Most importantly our colleagues are appreciated for the real differences they make in both the lives of their clients and their clientsrsquo familiesJob SummaryThe Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experienceResponsible for Patient Scheduling Pre Registration Registration Insurance Verification and ensures patients have been cleared for HomeCare visitsThe Patient Service Representative performs a variety of secretarial billing and clerical duties to include utilizing the electronic medical record EMR to schedule follow up and specialty appointments and process patient charges coordinating referrals preparing the proper paperwork and collecting pertinent patient information answering phones performing other related duties as assigned Provides administrative support to the office staffJob responsibilitiesProvides support to the Front DeskReception area and provides general administrative supportGreet all patients and visitorsAnswer incoming phone calls in a professional manner and triage the call if appropriate to ensure the patientsrsquo needs are met in a timely mannerCreate and distribute electronic messages in the EMRMail information to new patients prior to visit in accordance with department policiesAssist with general office duties such as photocopying scanning information into a patientrsquos EMR distributing reports sorting mail faxes delivering materials etcProvides back up support to other front desk staff as neededResponsible for mail processes postage equipment and office equipmentMaintains inventory processes including ordering and receiving according to appropriate levels set by Agency guidelines Coordinates and clarifies data with care management team in regards to medical supplies Identifies researches and resolves order discrepanciesEffectively organizes and maintains documentation for inventory control purposes and budgetary need pertaining to medical office suppliesformsCovers for other departments as necessaryExhibits strong customer service skills through positive helpful interactions and communicationWill actively participate in the performance improvement process known as HWPerform other duties as assignedMinimum RequirementsHigh School Diploma or EquivalentPreferred EducationBachelorrsquos DegreeExperienceExperience in a Customer Service roleKnowledge Skills and Ability Requirementsbull Comfort and ability to handle confidential informationbull Comfortable working in a fast paced evolving customer service environment with patience flexibility and attention to detailbull Proficient skills in windows based software including word processing spreadsheet database and presentation programsbull Excellent interpersonal skills necessary to communicate with departments employees physicians and managersbull Problem solving skillsbull Engaging self motivated and entrepreneurialMinimum RequirementsHigh School Diploma or EquivalentPreferred EducationBachelorrsquos DegreeExperienceExperience in a Customer Service roleKnowledge Skills and Ability Requirementsbull Comfort and ability to handle confidential informationbull Comfortable working in a fast paced evolving customer service environment with patience flexibility and attention to detailbull Proficient skills in windows based software including word processing spreadsheet database and presentation programsbull Excellent interpersonal skills necessary to communicate with departments employees physicians and managersbull Problem solving skillsbull Engaging self motivated and entrepreneurial