QUALIFICATIONS 
Education
• Secondary School Diploma is required.
• Completion of a recognized program such as Licensed Registered Practice Nurse program or a Medical Terminology course preferred.

Experience 
• A minimum of two years related customer service experience, preferably in healthcare. 

Other Skills and Abilities 
• Fluency in the English language, both in written and verbal communication.
• Bilingual proficiency in English and French, with strong written and verbal skills, for roles that involve supporting patients in Quebec and at times Northern New Brunswick.
• Exceptional organizational and interpersonal skills.
• Proven ability to work both independently and as part of a team.
• Ability to meet deadlines and strong commitment to continual learning.
• Demonstrated competency in keyboarding and Windows scheduling software.
• Ability to operate all standard office equipment.
• Internal candidates must have a demonstrated track record of achievement in dealing with patients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three-month probationary period specific to the Patient Service Coordinator position.