Summary

Outpatient Rapid Observation Center (OROC) – Patient Service Associate

Join us at the forefront of patient care! Be part of the pioneering team launching our brand new rapid observation unit at Sinai Hospital. You'll have the unique opportunity to shape the unit from the ground floor, influencing protocols and using cutting-edge technology.  

This fast-paced environment offers diverse clinical experiences and the chance to develop your skills in a collaborative and innovative setting. Advance your career with us and make a lasting impact on patient care! 

About the unit:  

Newly constructed 19-bed closed observation unit – focus on the following diagnoses:  Chest pain, Syncope, COPD Astha Exacerbation, Pneumonia, TIA, UTI, AKI, Dizziness & Peripheral Vertigo, ESRD and Missed Dialysis, Cellulitis and Intractable Nausea and Vomiting.  Plan of care focused on discharging patients safely with protocolized care pathways within 24 hours    Increased nurse autonomy in facilitating care plan with support of Charge Nurse and Throughput Nurse  Designated provider team (MDs/ APPs) available with Care Management support 

  

JOB SUMMARY:

Perform a variety of secretarial support functions to assist the physician and other clinical staff in the emergency department.

Performs a variety of clerical responsibilities to support the department staff. Exhibit a positive attitude and a willingness to provide assistance to all patients, families and coworkers. Maintain and process medical records for all department visits. Work with various departments within the facility to coordinate supplies and repairs of equipment. Demonstrates teamwork through collaboration and working cooperation within own department and other departments.

REQUIREMENTS:

Entry level knowledge; basic employment skills. Degree or HS Diploma not required. Minimum of 1 year of experience required; 3+ years of experience preferred. Competency with basic computer skills and programs Familiar with medical terminology

 

In addition to comprehensive health and retirement benefits, team members also enjoy:  

403(b) retirement matching  Tuition reimbursement  Free parking  Working for a nonprofit system with opportunities for Federal student loan forgiveness programs for those who qualify  Home-buying assistance  Wellness incentives...and more! 

 

 

About Sinai Hospital: 

Sinai Hospital houses a Level 2 Trauma Center, a busy emergency department with specialized centers, and a range of services spanning cardiology, oncology, orthopedics, and more. True to their Jewish heritage, Sinai Hospital emphasizes serving the greater Baltimore community, providing compassionate and high-quality healthcare to all. 

 

About LifeBridge Health 

With five acute care centers and nearly 150 locations throughout the region, millions of patients and their families have trusted LifeBridge Health with their health for over one hundred and fifty years. 

We deliver innovative, high-quality care centered on improving patient health and champion preventive services, educational programs and wellness offerings to the people of Greater Baltimore and across the state of Maryland.  

 

Additional Information

Who We Are:

LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.

What We Offer:

Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.

Growth: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.

Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.

Benefits: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.

Why LifeBridge Health?

With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.

Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.

LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.