Building Location:Building D - Miller Dwan Medical Center - EH Duluth

Department:2815370 MDRC PROF AND SUPPORT - IRF

Job Description:This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. Communicates with patient care teams as necessary to ensure efficient, appropriate care for patients. Completes patient checkout, schedules follow-up appointments per the physician’s order, and provides patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health and will be cross trained to provide coverage as needed.

Education Qualifications:

Key Responsibilities:

Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patientsFull pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibilityCoordinates the scheduling of services for patients including ancillary and procedure schedulingHandles incoming calls, follow-up and referral work queues, ticket scheduling Proficiently and accurately enters data into the permanent electronic health record while talking with patientsWorks as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes

Preferred Qualifications:

Previous patient access representative or scheduling experience preferred

Licensure/Certification Qualifications:

FTE:0.4

Possible Remote/Hybrid Option:

Shift Rotation:Day Rotation (United States of America)

Shift Start Time:Varies

Shift End Time:Varies

Weekends:

Holidays:No

Call Obligation:No

Union:SMMC USWA (SMUMS)

Union Posting Deadline:08/29/2025

Compensation Range:

$16.82 - $25.05

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.