Job Title: Patient Representative  

Department: Urgent Care 

Location: Lawrence Ave., Potsdam Urgent Care 

Hours Per Week: 37.5 hours/week (Full Time) 

Schedule: 12.5 hour shifts: 7:30 am to 8 pm (30 minute lunch), Variable days, work every third weekend 

   

SUMMARY:   

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP). 

 

RESPONSIBILITIES:   

Patient Care Management 

Performs and adheres to all standards and processes related to clerical activities within the medical practice, including scheduling, patient phone communication, scanning, record preparation, and collection of payments. 

Possesses working knowledge of patient accounts to assist with questions regarding clinical charges and basic insurance benefits. 

Accurately documents and supports documentation of patient encounter information in the electronic medical record (EMR) or other appropriate formats. 

Maintains open, clear communication and collaboration with the PPM management team, CPH, physicians, providers, and support staff. 

Provides direct support to providers as needed throughout the workday. 

Ensures all patient encounters—whether in-person, electronic, telephonic, or otherwise—are professional, timely, and accurate. 

Participates in patient and caregiver education as directed by providers. 

Manages incoming and outgoing referrals both within CPH and with external entities. 

Team & Communication 

Collaborates with providers to maintain accurate patient schedules and accommodate adjustments based on provider needs. 

Maintains high-level communication that exceeds expectations in every encounter. 

Participates in educational opportunities provided by CPH. 

Financial Responsibilities 

Controls practice expenses through efficient use of medical and clerical supplies. 

Manages collection of payments, cash drawer balancing, and resolution of any discrepancies. 

Regulatory Compliance 

Collaborates with the St. Lawrence Health System management team to ensure compliance with accreditation standards, including Det Norske Veritas (DNV). 

Maintains knowledge of applicable federal (CMS), state, and organizational healthcare regulations and policies. 

Accesses appropriate compliance resources and collaborates with leadership to resolve issues and ensure quality patient care and customer service. 

Adheres to all organizational policies, procedures, protocols, and guidelines. 

Process Improvement & Development 

Works with management to resolve clerical issues and identify opportunities for workflow and performance improvements 

Other Responsibilities 

Participates in ad hoc projects as assigned. 

Collaborates with the management team to address operational issues and ensure high-quality patient care. 

Integrates the CPH mission and core values into daily responsibilities. 

Partners with CPH and PPM departments as needed. 

 

REQUIRED QUALIFICATIONS:   

None 

 

PREFERRED QUALIFICATIONS:   

Advanced technical training and/or certification  

Formal education beyond High School 

Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR/EMR) usage and medical terminology 

UNION:

1199-200B Clerical Workers (CPH)

Note: Not all per diem roles are union eligible

EDUCATION:

LICENSES / CERTIFICATIONS: 

PHYSICAL REQUIREMENTS:

S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$18.70 - $27.44

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.