Employment Type:Full timeShift:

Description:

Position Purpose:

In accordance with the Mission and Guiding Behaviors, the Patient Relations Support is responsible for supporting the Patient Experience department in coordinating timely, professional responses to patient feedback at all touch points.

What You Will Do:

Supports the day-to-day organizational goal to create a culture of exceptional service.Tracks the response and management of complaints/concerns and grievances regarding care experiences in collaboration with Patient Experience under all federal, state, and accrediting body regulatory guidelines.Assists in documenting complaints and grievances regardless of how received (letter, email, phone call, in person, social media, etc.) in appropriate system.Escalates lack of response by managers or unit leaders to complaints and grievances Patient Experience and additional leadership as appropriate.Provides a professionally written response to all grievances, tailored to address specific details as described in the complaint or grievance.

Minimum Qualifications:

Education: High School diploma required, Bachelor's degree preferredLicensure / Certification: N/AExperience: Previous experience in customer serviceEffective Communication SkillsExcellent written communication skillsAbility to monitor and track multiple deadlines

Position Highlights and Benefits:

Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.Retirement savings account with employer match starting on day one.Generous paid time off programs.Employee recognition programs.Tuition/professional development reimbursement starting on day one.RN to BSN tuition 100% paid at Mount Carmel’s College of Nursing.Relocation assistance (geographic and position restrictions apply).Employee Referral Rewards program.Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day!Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.