Your job is more than a job.

The Patient Relations Coordinator is responsible for maintaining patient relations. Provides support in maintaining efficient patient flow and patient satisfaction. Handles questions and resolves patient and/or family's complaints regarding the hospital experience.

Your every day

Responds to all inpatient and outpatient concerns i.e., complaints, grievances and/or compliments.

Responds to concerns in a timely manner in accordance with the grievance management policies.Handles and resolves patient relations issues. Transfers complex cases to seniors/upper management.

Enters data into patient relations tracking system:

Assists in generating statistical reporting of data. Collects and trends data on patient complaints and concerns for senior leadership and makes recommendations to improve patient services. Utilizes data from patient relations system to assess patient complaints, grievances and compliments. The data is shared every month quarter with all departments.

Handles all complaints within the required time frames as per policy and CMS guidelines:

Develops reports for the leadership, identifying complaints, complements by location and frequency.Maintains an up-to-date log of complaints with copies of responses sent to patients.

Educates patients, visitors and staff:

Educates patients as appropriate and instructs them on the patient complaint system.Assists staff with problem solving and addressing issues with patients/families.

Recruits, retains and manages volunteers:

Conducts periodic assessment of volunteer positions needed in the hospital.Develops strategy to attract new volunteers. Assigns qualified volunteers, if/when available. Develops and maintains association with community groups. Interviews and places volunteers in service areas.

Maintain high service standards with departments:

Responsible to departments requests for volunteers.Supervises and coordinates schedules to ensure coverage of programs at information desk, transport and other areas needing volunteer support.Prepares monthly reports as directed.

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
 

Your must haves

High School Diploma or equivalent, or certification related to the position, or two years of relevant experience.3 years of experience in healthcare or another service-related field required.

WORK SHIFT:

Days (United States of America)

LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary.

Lakeview Hospital, the center of LCMC Health’s extraordinary community of care on the Northshore, provides the only Level II trauma center in St. Tammany Parish. Along with our signature healthcare and wellness services, we continuously adopt the latest treatments, technologies, and medical innovations to better serve our patients. Learn more about Lakeview Hospital and our nationally recognized standards of excellence for heart, stroke, orthopedic, and women’s care.  

Your extras
• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion. 
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems – it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.

You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.
1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 
3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.