**UPMC Shadyside is hiring a Patient Relations Coordinator on a casual basis!** This position will work Saturdays, and one or two other days of the week. The work hours can vary between 8:00 am and 8:00 pm. The person in this position will function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors. **Responsibilities:** + Participate on committees related to family-centered care or service excellence. + Assist volunteer activities associated with the Patient Representative function. + Carry out requirements of complaint management policy and procedure. + Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience. + Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution. + Accurately document and reprot accounts of problems and activities on behalf of patients and families. + Bachelor's degree and 1 year of customer service experience; OR an associate's degree and 3 years of customer service experience; OR High School Diploma and 5 years of customer service experience. + Ability to command resources, influence peers and multi-task, understand and apply quality improvement principles. + Excellent written and verbal communication and organizational skills. + Strong computer skills and ability to work independently. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**