UPMC Shadyside is hiring a Patient Relations Coordinator on a casual basis!

This position will work Saturdays, and one or two other days of the week.   The work hours can vary between 8:00 am and 8:00 pm.

The person in this position will function as a liaison between patients/families and hospital to provide the following services: communication about patient rights and responsibilities, submission and resolution of patient complaints/grievances in order to improve patient satisfaction. Support clinical care and ancillary services by alleviating inconvenience, elevating spirits, resolve and accommodate the special needs of patients and their families/visitors.

Responsibilities:

Participate on committees related to family-centered care or service excellence. Assist volunteer activities associated with the Patient Representative function. Carry out requirements of complaint management policy and procedure. Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience. Participate in care conferences as a support person for family members, providing assistance in understanding, interpreting and organizing information for inquiry resolution. Accurately document and reprot accounts of problems and activities on behalf of patients and families.