Acts as liaison between the patients and the organization's administration, staff, and physicians to coordinate, investigate, review, respond to and facilitate resolution of patient complaints. Coordinates the preparation for and participation in actual regulatory and accreditation surveys, adverse event and patient complaint investigations, specialty certifications and other activities to maintain Cottage Health in a state of continual readiness.

Qualifications

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education

Minimum: Bachelor's degree  Preferred: Bachelor's degree in Nursing

Certifications, Licenses, Registrations

Minimum: Advanced Patient Relations Certification required, if not then achieved within 2 years Current CA RN License

Technical Requirements

Minimum: Advanced skills with Microsoft applications including Outlook, Word, Excel,  PowerPoint and other web-based applications Able to produce complex documents, perform analysis and maintain databases.

Years of Related Work Experience

Minimum: 3 years work experience handling customer complaints/grievances. Preferred: 3 years work experience handling customer complaints/grievances in a clinical setting.