Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

Job Description

K.S.A.'s:

1.    High school graduate required; BS, BA, or CHAA preferred.
2.    Excellent communication/listening skills.
3.    Customer centric approach to engaging with patients and families.
4.    Ability to make quick accurate decisions on a daily basis.
5.    Ability to handle stressful situations.
6.    Proficient computer skills and aptitude.
7.    Problem solving ability and able to handle multiple priorities.
8.    FEMA certification required after hire (ED ONLY).
9.    Minimum one year experience in pre-certification, registration, hospital, clinics, or physician office environment preferred.
 

Job Duties:

1.    Serves as a resource person and role model for registration staff. 
2.    Handles escalated situations and interactions requiring expert knowledge. 
3.    Helps with the coaching of staff. 
4.    Participates in testing of new workflows and or operational changes. 
5.    Becomes the System Management Expert in workflows and daily operations.
6.    Participates in interviewing and selection of new staff. 
7.    Maintains current knowledge of insurance requirements, benefit provisions and pre-certification Requirements. Participates in quality improvement. 
8.    Promotes a cooperative team atmosphere both intra-department as well as inter-department in order to provide the best service to our patients/families. 
 

Education

High School Diploma/GED (Required)

Pay Range

$19.50-$30.23 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

 

Lurie Children’s and its affiliates are equal employment opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org