**Job Description** **Grow your career at Cedars-Sinai!** **Cedars-Sinai Medical Center has been named to the Honor Roll in U.S. News & World Report’s “Best Hospitals 2024-2025” rankings** . When you join our team, you’ll gain access to our groundbreaking biomedical research facilities and sophisticated medical education programs. We offer learning programs, tuition reimbursement and performance-improvement projects so you can achieve certifications and degrees while gaining the knowledge and experience needed to advance your career. **Why work here?** We provide groundbreaking and patient-centered care, and engage in balanced, impactful collaborations that raise the standard of healthcare around the world. Every year, thousands of patients from around the world receive treatment at Cedars-Sinai. We are proud to be ranked as one of the top medical centers in the U.S. and California. The Cedars-Sinai international team has depth of knowledge of different regions and cultures. We are committed to making your visit to Los Angeles as easy and comfortable as we can. **What will you be doing:** The Patient Liaison is responsible for providing efficient, personalized high-level services to patients to facilitate access to all institutional clinical services and ensure a positive patient experience. This individual serves as a designated patient navigator for patients ensuring timely access to services and providing information and resources to patients. The Patient Liaison researches and stays current on Cedars-Sinai specialty services and provides that information to the patient, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up, and provides value-added personalized high-level concierge services to ensure patient satisfaction. In this role, the individual must understand and demonstrate cultural sensitivity. + Demonstrates full command of foreign language (Spanish) for assigned geographic area to provide interpretation services for patients. Provides real time language interpretation services during physician appointments and/or when receiving hospital services and visits inpatients daily at the hospital. May also be required to translate medical records for second opinion/consultations. + Partners with other internal Cedars-Sinai departments, physician offices, and external stakeholders (e. g. embassies, insurance companies, referral agencies, consultants, and third-party vendors) to support the delivery of high-quality patient care. Works effectively with other to meet goals and achieve the optimal patient experience. + Serves as the primary contact for triaged inquiries and active patients. Responsible for assessing and addressing the patient’s non-clinical needs (language, diet, religion, cultural, accommodations/ tourism, DME, etc), scheduling and coordinating appointments, handling complaints/ questions, and escalating issues to the appropriate supervisor in a timely manner. + Adheres to all patient services protocols and ensures charting is completed in appropriate applications. Performs basic audits for assigned initiatives. + Must take and pass the Cedars Sinai Medical Interpreter Exam. **Qualifications** **Experience Requirements:** Two (2) plus years’ experience in a concierge/liaison role or equivalent. Must be able to speak, write, and read in Spanish. (preferably in medical field) **Educational Requirements:** High School Diploma/GED. Bachelor’s degree preferred. **Req ID** : 11493 **Working Title** : Patient Liaison - Bilingual Spanish/English (Cedars-Sinai International) - Onsite **Department** : Cedars Sinai International **Business Entity** : Cedars-Sinai Medical Center **Job Category** : Patient Services **Job Specialty** : Patient Relations **Overtime Status** : EXEMPT **Primary Shift** : Day **Shift Duration** : 8 hour **Base Pay** : $74,880 - $103,105.60 Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.