Patient Grievances HR Assistant We are looking for an individual who can work customer complaints, gathering required information and submitting cases for the care provider teams to investigate. The individual will receive messages from patients, evaluate the message to determine if all needed information is included, contact the individual to obtain any missing information, and submit a case to the appropriate facility once all information is collected. The individual will not be doing the direct research and resolution of the cases, but will speak with patients and their companions when collecting complaint information, so it is vital that the individual have good customer service and communication skills to represent AdventHealth well to patients who had an unsatisfactory (many allege discriminatory treatment). Ideally, the candidate will be bilingual in Spanish, as some of the complaints are from Spanish-speaking individuals. We will completement the core duties listed above with support for other Inclusion projects, including research and creation of content for monthly observances, proof-reading materials to ensure everything is accurate and meets AdventHealth standards, and general office support. Qualifications **_EDUCATION AND EXPERIENCE:_** High School or GEDEDUCATION AND EXPERIENCE PREFERRED: General knowledge of Human Resources documentation This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location. **Category:** Human Resources **Organization:** AdventHealth Corporate **Schedule:** Full-time **Shift:** 1 - Day **Req ID:** 25029856 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.