**Job Description:** Responsible for managing all call center and self pay collection activities for multiple hospitals and clinics across Essentia Health as it relates to service, billing and collection activities, as well as the EH Financial Assistance Program. This position is responsible to meet established call center performance targets, financial and budget goals, and for delivering high standards of service to customers. This includes compliance to all Essentia Health billing and collection policies, and federal and state regulations as they relate to collection of medical debt, HIPAA, financial assistance regulations and call center activity. **Education Qualifications:** Educational Requirements: + Bachelor's Degree required with a preference in business, accounting or finance. Required Qualifications: + 3 years of supervisory experience in patient financial services, call center, or medical billing. Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. **Job Location:** St Josephs Medical Center **Shift Rotation:** Day Rotation (United States of America) **Shift Start/End:** 8:00 AM/5:00 PM **Hours Per Pay Period:** **Compensation Range:** $78624 - $117936 / year **Union:** **FTE:** 1 **Weekends:** **Call Obligations:** **Sign On Bonus:** It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.