Employment Type:Full timeShift:Day Shift

Description:Provides assistance to self-pay patients. Maintains working knowledge of governmental and community resources and offers alternatives to help the needy. Facilitates application process and transfers. Adheres to Wheaton Franciscan Healthcare’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Wheaton Franciscan Healthcare.

Position Purpose: 

Provides financial counseling assistance and customer service to patients and families.  Prepares and processes legal documents related to the payment process for MercyOne.  Adheres to MercyOne’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of MercyOne.

What you will Do: 

Coordinates and implements the collection process

Negotiates monthly payment agreement with guarantor

Works with patients and families to implement financial assistance program

Prepares, processes and maintains legal documents and litigation accounts.

Adheres to all safety, infection control and employee health policies and procedures

Hours/Schedule:  

Monday - Friday

8 am to 4:30

ONSITE (NO REMOTE OPTION)

Minimum Qualifications:  

Bachelor’s degree required. Bachelor's social work or related field preferred.

Two years' experience in health care finance setting preferred.

Position Highlights and Benefits 

We care about your well-being, both physical and mental, which is why our benefit package includes:   

Wellness programs  

Education reimbursement  

Personalized health insurance plans including dental and vision  

Paid time off  

Long- and short-term leave  

Retirement planning  

Life insurance coverage  

All benefits begin day 1 with no waiting period!

Ministry/Facility Information: 

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.